Real help from a real team.
Most questions are answered within one business day. The faster you give us context, the faster we can help.
What can we help with?
Billing & subscription
Update your plan, change billing info, request invoices, or cancel your subscription.
Account access
Reset your password, get sign-in help, recover your account, or update your email.
General help
Questions about features, workflows, or how to get the most out of ScopeRun.
Account deletion
Request that we delete your account and data. See our deletion page for details first.
When you email us, include:
- The email address on your account
- A description of what you were trying to do
- What you expected to happen vs. what actually happened
- Screenshots if applicable
Frequently asked questions
How fast do you respond to support requests?+
We aim to respond within one business day for all inquiries.
How do I reset my password?+
Use the 'Forgot password' link on the login page. If that doesn't work, email us and we'll help.
Where do I update billing information?+
From the app, open Settings → Billing. You can change your plan or update your card from there.
How do I cancel my subscription?+
Open Settings → Billing and choose Cancel subscription. Your data stays available through the end of the current period.
How do I delete my account?+
Open Settings → Delete account, or email support@scoperunapp.com to request assisted deletion.
Can I export my data?+
Yes — estimates, invoices, customers, and project records can be exported from the app. Contact support if you need a full export.
Is ScopeRun secure?+
All data is encrypted in transit and at rest. Read our Privacy Policy for full details on how we protect your data.
Still need help? Email support@scoperunapp.com or read our Privacy Policy and Terms of Service.